FAQ – Customer Information

Click here to download taxi fare and customer information from North Devon Council

Does a taxi driver have to turn his meter on?

Yes, meters must be switched on when passengers are seated at the commencement of each journey.

What is the maximum I may be charged?

Taxi fares displayed on North Devon Council’s Tariff Card are the maximum a taxi driver may charge.

Can Value Added Tax (VAT) be added to the Council’s maximum fares?

No. As the maximum permitted fares have been fixed by the Council in accordance with the directions of HM Revenue and Customs (in VAT Notice 700/25 relating to Value Added Tax for Taxis and Hire cars, dated May 2002) the fares must be treated as VAT inclusive

I think I have been overcharged, what action should l take?

Please have reference to the tariff card displayed in the vehicle and the example fares overleaf (examples are provided for journeys up to 15 miles, made at different times of the day, and for different numbers of passengers). If after examining these you still believe you have been overcharged please contact the Council’s Licensing Team.

Can a driver discount a fare?

Drivers are recommended to only program North Devon Council tariffs into their taxi meters, and are free to offer discounts as they see fit, at the end of a journey.
Can a driver charge for coming to collect me in their taxi?

No, fares are calculated from the point at which a hirer commences their journey. Only drivers of private hire vehicles may make such charges.
I think a driver has prolonged my journey, what should I do?

If you believe that a taxi driver has unreasonably prolonged your journey in time or distance (other than legitimate deviation from the shortest route to avoid congestion, road-works etc) please contact the Council’s Licensing Team.

I have no means to pay the fare, what options are open to a taxi driver?

In essence there are a number of options available to a driver:

● Return the passenger to the point they were picked up. Although this incurs additional costs it ensures the passenger has not actually benefited from a breach of contract.

● Take the passenger to the nearest Police station. Since the introduction in January 2007 of the Fraud Act 2006 this is a criminal matter, and the Police should take such deliveries of passengers and reports by drivers seriously. It is suggested that this is likely to be more effective then returning them to their destination, depending on the distances involved.

● The Town Police Clauses Act 1847 states that in the case of refusal to pay the fare, the fare, together with any costs can be recovered as a civil debt (Magistrates’ Court Act 1980).

● In some areas, especially on late-night hiring’s, some drivers ask for either a deposit to be made against the fare, or full fixed payment in advance. This is permissible as long as monies gained do not exceed the metered fare.


North Devon Council record and investigate complaints relating to taxis and taxi drivers operating in their area, for example overcharging, driver conduct, driving standards, or vehicle condition.

If you are unfortunate enough to have cause for complaint about a North Devon Council taxi or taxi driver, you may choose to take up your complaint with the driver directly. Alternatively you can take note of the driver’s name and badge number, vehicle plate number (which is shown on the rear of the vehicle and in the windscreen) and/or vehicle registration number and contact the Council’s Licensing Team:

Licensing Team

Lynton House
Commercial Road
EX31 1DGand our postal address:
North Devon Council
PO Box 379
EX32 2GR

Tel; 01271 388 321 – Fax; 01271 388 328

Taxi Service in Barnstaple.